Frequently asked questions

You can use our Find A Retailer tool. Just enter your postcode and locate your nearest authorised Calypso stockist, as well as what collections they have on display in their showroom.

Yes. We do not sell our products directly to end-consumers.

Calypso products are available exclusively through approved retailers. This ensures every customer benefits from expert design advice, professional installation support and local aftercare, while allowing us to fully support the independent retailers who represent our brand.

Clean with soft damp cloth and mild soap/non-abrasive cream cleaner. Never use chemical or abrasive cleaners or bleach.

For vinyl, lacquer or laminate surfaces: Don’t use chemical/abrasive cleaners, bleach or furniture polish. Clean with soft damp cloth and mild soap solution. Spills and sprays must be wiped and dried immediately.

For solid oak or oak-veneered surfaces: Occasional wax-based furniture polish is sufficient, don’t use household cleaners or abrasives. Remove spills immediately. Excess moisture or water spills will darken oak surfaces.

No. We do not offer bespoke furniture sizes. However, our unrivalled choice of furniture sizes and styles ensures Calypso is as close to bespoke as you can get, without the bespoke price point.

They recommend: 811 mm from floor to top of carcass (underside of worktop) for units, and 2033 mm from floor to top of wall units.

The relevant product fitting instructions and technical information are available on individual product pages under the “Downloads” tab, or can be found via the downloads section on this website.

Yes. We offer free finish samples for all of our bathroom furniture finishes, as well as most of our worktops and carcasses. These can be ordered via our website and delivered direct to your door.

You can order up to 5 finish samples via our website.

No. We do not sell directly to end-consumers. Our products are sold via our nationwide network of retailers. Details of your nearest dealer can be found on our Find A Retailer page.

Any damaged or defective goods should be returned via your retailer (who made the sale). They will handle the paperwork; Calypso will dispatch an exchange/ replacement product once the returned goods are received and inspected.

Damaged or defective products must be reported within 28 days of receipt or prior to installation (whichever comes first). Once installed, returns/exchanges are at Calypso’s discretion and subject to inspection.

Most Calypso orders are dispatched to retailers within 24 hours of receipt. We deliver to 95% of the UK using our own fleet, with over 65% of customers receiving next-day delivery and the remainder within 2–3 days.

We offer two main categories of bathroom furniture:

Fitted furniture – designed to be used as a continuous run and offer maximum storage in your space.
Vanity furniture – standalone units focused around the basin and storage.

All of our Fitted collections offer vanity units to match, so you can combine a fitted run, with a standalone vanity piece if you choose.

We offer one of the widest choices of bathroom furniture finishes on the market, with over 80 unique finishes across our ranges. Samples of our finish options can be ordered free of charge via our website.

Alongside our furniture, we offer a comprehensive selection of finishing touches for your bathroom, including worktops, handles, WCs, Cisterns, Taps, Lighting and more.

Only via authorised retailers/trade partners—Calypso is a manufacturer/distributor and does not sell directly to consumers.

If you believe a product purchased from us has developed a fault, please reach out to our dedicated Customer Success team on 01432 367 367, or via e-mail at sales@woodstockco.com. Please note end-consumers must make claims via the retailer they purchased from in the first instance.

Yes—the 5-year guarantee applies for domestic installations; for commercial installations the guarantee is 1 year.

They offer a 5-year guarantee against manufacturing defects on all products supplied (unless stated otherwise) for domestic use.

Conditions include:

Products must be installed for domestic use only (commercial = 1 year guarantee only)
Products must be installed correctly according to Calypso’s fitting instructions by a suitably qualified person and in a well-ventilated environment; failure to provide adequate ventilation may invalidate the guarantee.
Furniture must not be used in a wet-room situation or subject to frequent direct contact with water.
Any wet connections (taps, cisterns) must be installed by a qualified plumber in accordance with regulations; electrical products by a qualified electrician.
Panel products (doors, fascias) must have been stored flat at normal room temperature prior to installation, to avoid warping.
The claimant must be the original purchaser and have proof of purchase.
The guarantee is limited to the product supplied; it does not cover installation costs, consequential loss or damage.
Moving, working and wearing parts are covered only for 12 months from purchase.
Natural materials (solid oak, marble, granite) may display variations in shade/pattern – these are natural and not covered by guarantee.

You must make any claim via the Calypso dealer (retailer) who supplied the product.

No—the terms state that the guarantee does not affect the consumer’s statutory rights.