Frequently Asked Questions

Where can I get a Calypso brochure?

Our brochure can be viewed online here or you can request a hard copy via our request form here.

Where can I buy Calypso furniture?

We have a nationwide network of dealers and your nearest showroom can found by using the Find a Retailer page, and entering your postcode.

Can I buy directly from Calypso?

As manufacturers and distributors we do not supply directly to end users. All our products are sold through our nationwide network of dealers and your nearest supplier can be found using our Find a Retailer page.

Where can I buy spare parts from?

If any spare parts are required during installation of your bathroom, they should obtained through your retailer. Should over time you find you require any spare parts for Calypso products, please contact our after sales team via the contact form who will be very happy to help.

Where can I find technical information?

All available technical information can be found on the individual product pages under the download tab. If you cannot find the information you require please contact our technical team who will be happy to help with your query.

Where can I find fitting instructions?

Relevant fitting instructions can be found on the individual product pages under the download tab. If you cannot find the information you require please contact our technical team who will be happy to help with your query.

Where are your Terms & Conditions?

Our Terms & Conditions are available to view here.

What guarantees do I get with Calypso products?

We offer a 5 year guarantee on our products, and the conditions of guarantee can be viewed here.

Can I use images from this site?

Commercial use of Calypso images is controlled and our images cannot be used without the express written permission of Woodstock Trading Company. Should you wish to use any image please contact our Marketing Department to request permission.

Is there a difference in your white finishes?

Yes there is. A different finish name generally implies a different production method. For instance, our High Gloss White is made using a vinyl wrap process, whereas Selter Pearl is a lacquered finish. The different processes produce subtle differences in the colour and lustre of the fascia. Many of our retailers have fascia samples in their showrooms, or you can request a cut sample of a finish using the contact form…

How should I care for/clean Calypso furniture?

Vinyl, Lacquered or Laminate Surfaces:
Never use chemical or abrasive cleaners, bleach or furniture polishes on any bathroom furniture as the finish can be affected. Clean only with a soft damp cloth and a mild soap solution as necessary. All water spills and sprays MUST be wiped clean and mopped dry immediately to prevent water marks or other damage.

Solid Oak & Oak Veneered Surfaces:
Solid Oak is a very hard-wearing material and its looks are enhanced with wear over the years. Occasional application of a wax-based furniture polish should be all that is needed to maintain its finish. DO NOT USE household cleaners or abrasive powders on oak, and remove any spills or stains immediately with a soft damp cloth and mild detergent (washing-up liquid). Excessive moisture or water spills will darken the oak surface.

How should I care for/clean my cast basin?

Clean only with a soft damp cloth and a mild soap solution or non-abrasive cream cleaner as necessary. Never use chemical or abrasive cleaners or bleach.

How should I care for/clean my worktops?

Vinyl & Laminate Worktops:
Never use chemical or abrasive cleaners, bleach or furniture polishes on any bathroom furniture as the finish can be affected. Clean only with a soft damp cloth and a mild soap solution as necessary. All water spills and sprays must be wiped clean and mopped dry immediately to prevent water marks or other damage.

Calypstone Worktops:
Clean only with a soft damp cloth and a mild soap solution as necessary. Calypstone worktops can be kept in prime condition and even repaired with the use of one of our Calypstone Care or Repair Kits which can be purchased from your Calypso dealer.

How quickly are Calypso products delivered?

Most orders are dispatched within 48hrs of receipt and are delivered directly to our retailers using our own transport fleet.

Can I see a sample of Calypso finishes?

We offer a 24hr sample service. Please contact our customer service team with your request and your samples will be delivered direct to your door.

Who do I contact if I have a query about Calypso products?

If you have a query relating to any Calypso products please contact your nearest Calypso Retailer…

Can I buy Calypso products online?

We do not offer Calypso brand products online. They can only be purchased through an approved dealer and your nearest retailer can be found using our Find a Retailer function.

What heights should I install Calypso furniture at?

Full details are given in our fitting instructions available on the individual product pages but we recommend 811mm from floor to top of carcass (underside of worktop), and 2033mm from floor to top of wall units.

Do you make Calypso furniture to custom sizes?

The extensive range of modular sizes and variations offered by Calypso fitted furniture caters for virtually any situation, and infill & décor panels will ensure a good fit. In exceptional circumstances and depending on the range chosen, we may be able to manufacture some elements to custom sizes. Please refer to your retailer for more information.

How do I return damaged or defective products?

Any damaged or defective goods should be returned via your retailer who will look after all the paperwork necessary. An exchange or replacement product will be dispatched immediately and any credit due will be issued once the returned goods are received by Calypso and inspected.

Within how many days do I have to return product to get a refund?

Damaged or defective products must be reported within 28 days of receipt or prior to installation (whichever comes first). Once installed, products will only be exchanged at the discretion of Calypso and subject to inspection and report. In all instances please contact the retailer where you made the purchase.

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